ORDERS & SHIPPING
How does it work?
You will receive an Order Confirmation via email once your order has been successfully placed.
How much does shipping cost?
We offer FREE STANDARD SHIPPING via DHL on all orders within the EU.
When will I receive my order?
Most of our orders are processed and shipped within 3 business days of purchase from our studio in Berlin. Once your order is shipped, you will receive a Shipping Confirmation with your tracking number. Shipping times may vary, but we estimate you will receive your order within 3-10 business days from the ship date.
Where do you ship to?
We ship to private addresses within the European Union. We do not ship to PO boxes. Sorry, we can’t ship to international addresses at this time!
What is your return policy?
We accept returns within 30 days of the date of receipt. Items must be unworn, unwashed, undamaged, unaltered and with original tags attached. Your refund will be credited to the original form of payment used to make the purchase.
How do I return an item?
1. Visit our contact page
2. Send us a message with your order number and reason for return.
3. We will review your request and send you a Return Authorisation via email. Please note that we cannot accept returns without prior authorisation.
4. Send the item(s) back via the carrier of your choice. You are responsible for the cost of return shipping. Item(s) must be returned using an insured and traceable shipping method to the address provided within 30 days of the date of receipt.
Can I exchange an item?
Sorry, we are not able to offer exchanges due to the limited nature of our unique pieces!